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Please review these Terms regularly to ensure you are aware of any changes.
Warranty
3 Year Parts and Labor Warranty
Warranty covers hardware defects, and workmanship for 3 years.
Does not cover damages from viruses, malware, spyware, ransomware etc. Software including Operating System, and applications, except as covered by ProSoft Technical Support, i.e. purchased Autodesk products. Damage from misuse/abuse, fire, natural disasters, theft, power surges, willful destruction, or cosmetic damage.
For warranty repair, PC to be shipped to ProSoft at customers expense, unless purchased within the last 30 days, or other arrangements made with ProSoft. Repairs will be made within 5 business days from the day the PC is received by ProSoft, and shipped back to the customer at ProSoft's expense. Items shipped for repair should be sent in the original packaging, or suitable replacement packing material. Warranty does not cover damages from improperly packaging PC for repairs. Purchase and warranty include OFFSITE handling of replacement and/or labor. ONSITE support may result in additional trip charge and/or labor expenses.
Advanced replacement of parts available when deemed by ProSoft that the replacement part will fix the issue. ProSoft will ship the replacement part at their expense, once received customer will replace the part and ship back the defective part to ProSoft with the included return shipping label within 5 business days. Warranty does not cover improper installation of replacement parts by the customer.